Frequently Asked Questions

Most products on Medpaid Market require HSA/FSA reimbursement, meaning you should not use your HSA/FSA card at checkout. Instead, purchase with a regular payment method and submit a claim for reimbursement through your HSA/FSA provider.

For any product-related inquiries, please contact the vendor/seller directly through the contact details listed on their website.

Letters of Medical Necessity are typically sent within 24 hours of completing the assessment. Please check your spam or junk folder. If you still haven’t received it, email us at info@medpaidmarket.com for assistance.

No, you can check out as a guest. However, creating an account allows you to track your orders and save your information for future purchases.

Once an order is placed, it is sent directly to the vendor for fulfillment. We have a strict no cancellation policy.

No, you do not need an HSA/FSA account to shop on Medpaid Market. Anyone can purchase products using a regular payment method. However, if you have an HSA/FSA account, you may be eligible for reimbursement on qualifying purchases.

HSA/FSA reimbursement eligibility is determined by our network of medical professionals. If they review your assessment and determine that you do not qualify, you will not be able to use your HSA/FSA fund for reimbursement. If you believe there was an error in your assessment, please contact us at info@medpaidmarket.com for further guidance.